Rogers Electric

  • Plumbing Service Manager

    Job Locations US-GA-Alpharetta
    Job ID
  • Introduction

    The opportunities at Rogers are endless with hard work and dedication. Join a growing company that wants you to grow with them!

    You simply need to be PROFESSIONAL; deliver QUALITY work on time; feel EMPOWERED to serve our customers; be DRIVEN to continuously improve; hold a high standard of INTEGRITY; listen and COMMUNICATE, while maintaining a SAFE work environment; and be ready to EXCEED customer expectations and build RELATIONSHIPS.

    We are looking to add a Plumbing Service Manager with previous experience to our team. 

    What you'll be doing

    • Responsible for financial and performance-based metrics within region to include sales, materials, labor, equipment, other expenses, response time, first trip completion, work order aging, and GPS/IVR compliance
    • Responsible for overall management of all regional Service Specialists, Service Assistants, technicians, and sub-contractors to include hiring and performance evaluations
    • Responsible for timely dispatch and close of all regional work orders
    • Responsible for the efficient dispatching of technicians and sub-contractors to minimize travel time and to provide enough direction to complete work on the first trip whenever possible
    • Responsible to provide instructions to technicians and sub-contractors, including estimated travel time, estimated work time, material/equipment needs, and customer reporting requirements
    • Responsible for communicating and troubleshooting with technicians and sub-contractors while on-site on any potential issues with work orders
    • Responsible for follow up with technicians and sub-contractors to ensure timely response and completion of all work orders
    • Responsible for follow up and communication with the customer
    • Reviews dispatch reports throughout the day
    • Places work orders in the correct status
    • Reviews GPS/IVR usage and time sheets on a daily basis
    • Reviews and approves all quotes and invoices to customer
    • Responsible for safety training and compliance
    • Other Duties as assigned

    What we're looking for

    • 5+ years of experience in a high-volume commercial plumbing or HVAC service industry
    • Plumbing or mechanical license is a plus
    • Project management/coordination experience
    • Ability to prioritize tasks according to deadlines and urgency, and completing them in a timely manner and professional manner
    • Ability to communicate both verbally and in writing in a professional, courteous, and knowledgeable manner
    • Ability to multitask using several screens/browsers while talking on the phone and navigating through systems
    • Ability to comprehend, summarize, edit, and effectively communicate work order instructions
    • Ability to create, edit, and analyze Excel spreadsheets, Word documents, PDF files, and Power Point presentations
    • Must be proficient in the use of Excel


    Why you should join us

    • Positive, team-focused, and inviting work environment
    • Opportunities for advancement
    • Training and continuing education opportunities
    • Collaborative office environment equipped with walking treadmills and open work space
    • Casual office dress code
    • Monthly employer contributions for Rogers Café fully stocked with coffee, snacks, etc.
    • On-site health and wellness clinic services
    • Full gym with group fitness classes and personal trainers
    • Paid time off and paid holidays
    • Medical, dental and vision insurance coverage
    • Flexible Spending Account (FSA) and tax-free Health Savings Account (HSA)
    • Employer provided: short-term and long-term disability, life insurance and EAP
    • 401k with generous match
    • Potential to earn $225 per year through our Wellness Program
    • $100 for each employee referral
    • Other exceptional perks

    Company Overview

    Company Overview:

    With licenses in 48 states and technicians servicing locally, Rogers has the capabilities to provide solutions to rollout, on-demand, preventative maintenance and installation needs. As a self-performing service provider, Rogers specializes in providing management, labor, materials and equipment to install and maintain electrical, lighting, HVAC/P and other facility solutions. Over the past 35 years our divisions have developed, our team has grown, and our capabilities have become stronger, but one promise has always rang true at Rogers and remains true today:

    We have the power to get the job done!

    The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions, requirements, or restrictions may apply.



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    Information for Recruiters and Agencies/Staffing Firms:

    The Rogers Human Resources Department is the focal point for all recruiting and hiring at Rogers. If your agency/staffing firm is interested in establishing a relationship with Rogers, we require that you work directly with our HR Department.

    We do not accept unsolicited resumes from recruiters or agencies/staffing firms. Resumes are only accepted from recruiters and agency/staffing firms if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position.

    All unsolicited resumes submitted for a current posting will be considered the property of Rogers. Rogers is not responsible for any fees related to unsolicited resumes.