Rogers Electric

  • IT Tier 1 Service Desk Representative

    Job Locations US-GA-Alpharetta
    Job ID
    2019-3689
    Category
    Information Technology
  • Overview

    Rogers Logo 2018 (2)

     

    Rogers is the leading facility service provider for all of your electrical, lighting, HVAC/P, distribution and contractor service needs. With licenses in 48 states and technicians servicing locally, Rogers has the capabilities to provide solutions to rollout, on-demand, preventative maintenance and installation needs. As a self-performing service provider, Rogers specializes in providing management, labor, materials and equipment to install and maintain electrical, lighting, HVAC/P and other facility solutions. Over the past 35 years our divisions have developed, our team has grown, and our capabilities have become stronger, but one promise has always rang true at Rogers and remains true today. We have the power to get the job done.\

     

    The IT Tier 1 Service Desk Representative will provide IT support to field technicians and office employees in the use of computer and cell phone hardware and software.

    Responsibilities

    Primary Responsibilities

    • Takes support calls from office and field staff in order to solve IT related issues
    • Responds to walk up requests
    • Account Management for proprietary web applications
    • Sets-up new equipment and troubleshoots issues with returned equipment
    • Provides instruction in the use of hardware and software used by the company
    • Provide periodic assistance on GPS maintenance
    • Train new field technicians on Mobile application and other assigned hardware/software
    • Organizes laptops and tablets to be reimaged or repaired
    • Maintains current inventory list of hardware available and equipment ready to be deployed
    • Helps with shipping/receiving in order to get equipment out to employees in a timely manner
    • Contributes to weekend on call rotation
    • Other duties as assigned

    Experience and Skill Requirements

    • Bachelor’s Degree in Computer Science or related field; or 2-3 years experience in a IT support position
    • Ability to organize and manage multiple priorities simultaneously
    • Ability to analyze and resolve problems, including the ability to simplify instructions for individuals who have never used computers before
    • Patience and the ability to remain pleasant and cordial during extended troubleshooting sessions over the phone
    • Proficiency in MS Office Suite, including intermediate to advanced skills in MS Excel
    • A high level of alertness is required when troubleshooting support calls and manually entering accurate information into spreadsheets and reports

    Qualifications

    Benefits:

    • GREAT work culture
    • Stability and longevity in the electrical and lighting industry
    • Medical, Dental and Vision Insurance offered
    • Flexible Spending Account (FSA) and tax free Health Savings Account (HSA) options
    • Company-funded short term and long term disability
    • 401 (k) Retirement planning with generous match
    • Paid Time Off
    • On-Site Cafe, Clinic, and Full Gym with Group Fitness Classes provided
    • Collaborated Work Space including Walking Treadmills
    • Potential to earn $225 per year as part of our Wellness program
    • $100 for each employee referral

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