Rogers Electric

  • Account Manager

    Job Locations US-GA-Alpharetta
    Job ID
    2018-3475
    Category
    Customer Service/Support
  • Overview

    Rogers Logo 2018 (2)

     

    Rogers is the leading facility service provider for all of your electrical, lighting, HVAC/P, distribution and contractor service needs. With licenses in 48 states and technicians servicing locally, Rogers has the capabilities to provide solutions to rollout, on-demand, preventative maintenance and installation needs. As a self-performing service provider, Rogers specializes in providing management, labor, materials and equipment to install and maintain electrical, lighting, HVAC/P and other facility solutions. Over the past 35 years our divisions have developed, our team has grown, and our capabilities have become stronger, but one promise has always rang true at Rogers and remains true today. We have the power to get the job done.

     

    The Account Manager is responsible for overseeing projects and business relationships with assigned accounts, exceeding customer’s expectations.

    Responsibilities

    Primary Responsibilities

    • Oversee projects associated with assigned Global 1000 accounts, including but not limited to new development, community management, internal and external communication, support, and maintenance issues.
    • Actively stays involved with each key customer account and provides accurate updates customers
    • Manages the growth and retention of assigned accounts
    • Sets-up customer orientation meetings with internal departments
    • Develops Service Level Agreement documents
    • Provides updates on current work orders, scheduling of technicians, parts on order, or any potential delays in completion
    • Submits work order quotes and follow up with appropriate approvals and questions
    • Follows-up on current customer jobs to make sure they are completed to the customer’s satisfaction
    • Identifies cost savings opportunities for customers by analyzing type and frequency of work orders
    • Conducts monthly visits to assigned customers including field visits to inspect the service level of their work orders and projects
    • Handles all escalated calls and researches the problem to determine what issues may be affecting the customer. Replies to customer and relays any relevant information
    • Conducts monthly audits of quotes and invoices to ensure they are in compliance with the customer’s requirements
    • Generates weekly reports on old calls, current calls, and pending customer approvals
    • Generates various monthly customer reports
    • Works in conjunction with the Rogers Electric Support Center, Dispatchers and Service Managers on a daily basis to help support customers
    • Works with the Accounting Department on any billing issues and ensures that customers are invoiced in a timely manner
    • Act as liaison for internal and external communications with assigned accounts. Manage ongoing conference calls and ensure a positive relationship with assigned accounts. Provide regular status reports and manage task lists on assigned accounts progress for all project areas.
    • Ensure reporting and communications is frequent and bi-directional.
    • Other duties as assigned

     

    Experience, Skill, and Educational Requirements

    • A bachelor's degree in Business or equivalent and five to seven years proven success in high-tech account management.
    • 2-5 years experience as an account manager, product manager or project leader in an online commerce or supply chain venue.
    • 2-5 years in a Sales or Sales support role in online commerce.
    • Strong PC skills, including experience using MS Project, MS Office, MS Outlook, and MS and Netscape Web Browsers, or equivalent.
    • Demonstrated ability to manage multiple projects.
    • Excellent written and oral communication skills.
    • Knowledge of EDI and Business Application systems and terminology, XML, HTML, and Internet protocols and security. Americans with Disability Specifications

    Qualifications

    Benefits:

    • GREAT work culture
    • Stability and longevity in the electrical and lighting industry
    • Medical, Dental and Vision Insurance offered
    • Flexible Spending Account (FSA) and tax free Health Savings Account (HSA) options
    • Company-funded short term and long term disability
    • 401 (k) Retirement planning with generous match
    • Paid Time Off
    • On-Site Cafe, Clinic, and Full Gym with Group Fitness Classes provided
    • Collaborated Work Space including Walking Treadmills
    • Potential to earn $225 per year as part of our Wellness program
    • $100 for each employee referral

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