Rogers Electric

  • Account Specialist

    Job Locations US-GA-Alpharetta
    Job ID
    2018-3474
    Category
    Administrative/Clerical
  • Overview

    Rogers Logo 2018 (2)

     

    Rogers is the leading facility service provider for all of your electrical, lighting, HVAC/P, distribution and contractor service needs. With licenses in 48 states and technicians servicing locally, Rogers has the capabilities to provide solutions to rollout, on-demand, preventative maintenance and installation needs. As a self-performing service provider, Rogers specializes in providing management, labor, materials and equipment to install and maintain electrical, lighting, HVAC/P and other facility solutions. Over the past 35 years our divisions have developed, our team has grown, and our capabilities have become stronger, but one promise has always rang true at Rogers and remains true today. We have the power to get the job done.

     

    The Account Specialist will be directly responsible for assisting Account Managers with assigned customers in facilitating work order entry, data collection and analysis, customer relations, systems updates, service, and communication. 

    Responsibilities

    Responsibilities:

    • Facilitates communication between customers and internal systems including updating customers with estimated time of arrival, quotes, status updates, evaluations, and payments
    • Work Order Entry for assigned accounts
    • Obtains updates from internal Dispatchers and Account Managers and communicates those updates to customers
    • Sends quotes to customers and processes quote approvals
    • Updates systems with work order updates
    • Completes Excel reporting of open work orders for customers
    • Analyzes and completes customers’ work order report, Rogers Electric PCA list, internal overdue quotes report, completed work order report, and the open/unpaid invoices report
    • Maintains Rogers work order report for assigned customers and Rogers parts on order report for specific customers

    Qualifications:

    • Associates Degree or equivalent; or 1 year of previous administrative/customer service experience
    • Ability to communicate both verbally and thorough writing in a professional, courteous and knowledgeable manner
    • Ability to multitask (using several screens and browsers and the same time, talk on the phone while navigating the system)
    • Ability to prioritize tasks according to deadlines and urgency and complete them in a timely and professional manner
    • Ability to comprehend, summarize, edit  and paraphrase data
    • Ability to browse the internet and also use the internal systems and websites for our customers
    • Ability to create, edit and analyze Excel spreadsheets, Word documents, PDF files and Power Point presentations
    • Ability to create, navigate, search and update Rogers Electric’s systems. (work orders, reports, quotes, invoices etc, emails)
    • Ability to use office equipment (i.e.,  fax, phone, scanner, copier, mail)
    • Proficiency in MS Office Suite
    • Other duties as assigned

    Qualifications

    Benefits:

    • GREAT work culture
    • Stability and longevity in the electrical and lighting industry
    • Medical, Dental and Vision Insurance offered
    • Flexible Spending Account (FSA) and tax free Health Savings Account (HSA) options
    • Company-funded short term and long term disability
    • 401 (k) Retirement planning with generous match
    • Paid Time Off
    • On-Site Cafe, Clinic, and Full Gym with Group Fitness Classes provided
    • Collaborated Work Space including Walking Treadmills
    • Potential to earn $225 per year as part of our Wellness program
    • $100 for each employee referral

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