Rogers Electric

  • Dispatcher

    Job Locations US-GA-Alpharetta
    Job ID
    2018-3437
    Category
    Operations
  • Overview

    Rogers Logo 2018 (2)

     

    Rogers is the leading facility service provider for all of your electrical, lighting, HVAC/P, distribution and contractor service needs. With licenses in 48 states and technicians servicing locally, Rogers has the capabilities to provide solutions to rollout, on-demand, preventative maintenance and installation needs. As a self-performing service provider, Rogers specializes in providing management, labor, materials and equipment to install and maintain electrical, lighting, HVAC/P and other facility solutions. Over the past 35 years our divisions have developed, our team has grown, and our capabilities have become stronger, but one promise has always rang true at Rogers and remains true today. We have the power to get the job done.

     

    We are looking to add a Dispatcher to our team that will primarily be responsible for dispatching all work orders for the region, providing daily communication with the Service Technicians, assisting in billing, quoting, and approving parts orders 

    Responsibilities

     

    Responsibilities:

    • Receives and reviews work orders  
    • Dispatches and closes all service work orders and projects
    • Dispatches all roll-out work orders to the scheduled date list in the work order
    • Communicates with both internal and external customers providing instructions to the technicians, estimated travel time, estimated work time, material and equipment needs, and customer reporting requirements
    • Provides follow up with Technicians to provide timely responses and completion of all work orders and projects
    • Communicates with Technicians while on-site on any potential issues or problems with the work order
    • Other Duties as assigned

    Qualifications:

    • High school diploma/GED
    • Ability to communicate both verbally and thorough writing in a professional, courteous and knowledgeable manner
    • Ability to multitask (using several screens and browsers and the same time, talk on the phone while navigating the system)
    • Ability to prioritize tasks according to deadlines and urgency and complete them in a timely and professional manner
    • Ability to comprehend, summarize, edit  and paraphrase data
    • Ability to browse the internet and also use the internal systems and websites for our customers
    • Ability to create, edit and analyze Excel spreadsheets, Word documents, PDF files and Power Point presentations
    • Ability to create, navigate, search and update Rogers Electric’s systems. (work orders, reports, quotes, invoices etc, emails)
    • Ability to use office equipment (i.e., fax, phone, scanner, copier, mail)
    • Team player who can work independently
    • Proficiency in MS Office Suite

     

    Qualifications

    Benefits:

    • GREAT work culture
    • Stability and longevity in the electrical and lighting industry
    • Medical, Dental and Vision Insurance offered
    • Flexible Spending Account (FSA) and tax free Health Savings Account (HSA) options
    • Company-funded short term and long term disability
    • 401 (k) Retirement planning with generous match
    • Paid Time Off
    • On-Site Cafe, Clinic, and Full Gym with Group Fitness Classes provided
    • Collaborated Work Space including Walking Treadmills
    • Potential to earn $225 per year as part of our Wellness program
    • $100 for each employee referral

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